Cancellation & Refund Policy

This Cancellation and Refund Policy ("Policy") is issued by Malik Systems Ltd (Company Registration No. 17265815), a private limited company registered in England and Wales, operating the Qaboolify matrimonial platform (qaboolify.com) as a registered trading name.

This Policy forms part of Malik Systems Ltd's Terms of Service and should be read alongside our full Terms of Service and Privacy & GDPR Policy.

We have designed our billing and cancellation processes to be as transparent and straightforward as possible. Our objective is to ensure that no Member is ever charged for a service they do not wish to continue using.

Qaboolify offers access to enhanced platform features through two paid subscription tiers: Pro and Premium. Each is available on a monthly or annual billing basis.

Subscriptions commence immediately upon successful payment confirmation and automatically renew at the end of each billing period (monthly or annual, as selected at the point of purchase) at the then-current rate, unless cancelled before the renewal date.

The renewal date is displayed within your account at Settings → Subscription. You will receive an automated reminder email not less than 7 days before your subscription renewal date.

All subscription charges are in GBP (£), inclusive of applicable taxes. Payments are collected by Direct Debit from your UK bank account through our certified, FCA-regulated payment provider, Malik Systems Ltd does not store your bank account details.

Members may cancel their subscription at any time without penalty or restriction, using either of the following methods:

Method A, Self-Service Dashboard (Two Clicks): Log in to your account → navigate to Settings → Subscription → select Cancel Subscription → confirm. Cancellation is processed immediately and confirmed on-screen. No further steps are required.

Method B, Email Request: Send an email to billing@qaboolify.com from the email address registered to your account, stating your request to cancel. Malik Systems Ltd will confirm cancellation in writing within one (1) UK business day of receiving a valid request. No further action is required from the Member once confirmation is received.

In both cases, cancellation takes immediate effect in the sense that your subscription will not renew at the next billing date. You will continue to enjoy full access to your paid tier features until the end of the current, already-paid billing period.

After the current billing period expires, your account will automatically revert to the free tier. No further charges will be made.

Malik Systems Ltd does not issue refunds for subscription fees that have already been charged and received, except where expressly required by applicable UK consumer law.

Statutory 14-Day Withdrawal Right: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day right of withdrawal from distance contracts for digital services. However, by proceeding with a Qaboolify subscription, Members expressly request immediate access to the Platform and acknowledge that the right of withdrawal is thereby waived upon commencement of the service, in accordance with Regulation 37(1)(b). This is clearly disclosed at the point of purchase.

Consumer Rights Act 2015: Where the Service is not delivered as described, or is materially defective, Members may be entitled to a remedy under the Consumer Rights Act 2015. Please contact billing@qaboolify.com in the first instance.

Promotional or discounted subscriptions: refunds on discounted or promotional subscription purchases will be assessed in accordance with the applicable promotion terms and UK consumer law.

Qaboolify offers optional, non-recurring one-time feature purchases including Profile Boost (24-hour enhanced Discover visibility), Spotlight (48-hour featured placement in Discover), and Super Salaam (priority interest notification). Identity verification is mandatory and provided free to all members.

Purchase and Settlement: Profile Boost and Spotlight are charged via Direct Debit and typically clear within a few working days. Once payment has settled, the item is added to the Member's account inventory as available to activate. Members may purchase more than one of the same item at a time.

Activation on Demand: Available items do not expire and do not activate automatically. The Member chooses when to activate an item from their account. Once activated, the feature runs for its stated duration (24 hours for Boost, 48 hours for Spotlight) and cannot be paused, transferred, or extended.

Loyalty Gift: Members on a Pro or Premium subscription for 2 months or more are automatically granted one free Profile Boost and one free Spotlight, at no charge. Loyalty gifts follow the same activate-on-demand rules and are non-refundable, as no payment was taken.

Non-Refundable Once Activated: Because the feature is delivered and consumed at the moment of activation, all one-time feature purchases are strictly non-refundable once activated, regardless of whether the Member makes active use of it during its active period.

Refunds Before Activation: A purchased item that has settled into inventory but has not yet been activated may be refunded on request within 14 days of purchase, in line with the Member's statutory right of withdrawal. Contact billing@qaboolify.com to request this.

Undelivered Purchases: In the event that a one-time purchase is charged but does not appear in the Member's inventory within 5 UK business days (e.g. due to a technical failure), the Member should contact billing@qaboolify.com. Malik Systems Ltd will investigate and, where appropriate, issue a full refund or re-deliver the item within one (1) UK business day.

This non-refundable position does not affect any statutory rights a Member may have under applicable UK consumer law in respect of services that are faulty, not as described, or not provided.

Where a Member's account is suspended or permanently terminated by Malik Systems Ltd as a result of a breach of the Terms of Service, any active subscription will be cancelled at the end of the current billing period. No refund will be issued in respect of the remaining paid period.

In cases of serious violation, including fraud, scam activity, or exploitation, Malik Systems Ltd reserves the right to terminate the account with immediate effect. In such cases no refund of any subscription or one-time purchase fee will be issued.

Malik Systems Ltd encourages all Members to contact billing@qaboolify.com before initiating a chargeback or payment dispute with their card issuer. The vast majority of billing queries can be resolved quickly and informally.

We maintain comprehensive records of all transactions, subscription activations, feature deliveries, and cancellation requests. These records are provided in full to the relevant payment provider in the event of a disputed transaction.

Initiating a chargeback in bad faith, where the charge was legitimate and the service was delivered, may result in the immediate suspension or permanent termination of the Member's account.

For all cancellation requests, refund enquiries, billing discrepancies, or payment disputes, please contact:

Email: billing@qaboolify.com

Response time: within one (1) UK business day for all billing-related queries.

General support: support@qaboolify.com

Malik Systems Ltd, Company No. 17265815, Registered in England and Wales